Last updated: November 6, 2026

Return window and condition

You may return eligible items within 30 days of delivery for a full refund of the item price. Items must be new and unworn, in their original packaging, with original tags attached. Original shipping charges are non-refundable.

Items that can't be returned

• Custom or personalized jewelry
• Earrings
• Books that have been written in
• Any product that has been resized, damaged, or otherwise altered after delivery
• Individual items from a Gift Bundle. Bundles may be returned only as a complete set.

Purchases from other retailers

Some products we feature are sold or shipped by other retailers, including Amazon.com and Fine Art America. Those purchases, including any such items in a Gift Bundle, follow that retailer's own return policy. Please contact the retailer directly to return them.

How to start a return

1. Submit the Return Request form below with your order number, the item(s) you're returning, and the reason.
2. We'll email you a prepaid, trackable return label (where available).
3. Pack the item in its original packaging and ship it using the label we provide.

Return shipping

We pay return shipping on eligible items that we shipped. We can't cover return shipping for items that don't qualify under this policy.

Refunds

Once we receive and inspect your return, we'll refund the item price to your original payment method and email you to confirm.

Cancellations

You can cancel an order within 24 hours of placing it, as long as it hasn't begun processing or shipped. Use the Return Request form below (choose "Cancellation") or email us.

Damaged, wrong, or missing items

If something arrives damaged or isn't what you ordered, send us a photo of the item within 5 business days of delivery. If an item is missing, let us know within the same 5 business days. Once we verify the issue, we'll send a replacement or issue a refund, and we'll cover any return shipping.

In this policy, "include" and "including" mean "including, but not limited to." Earth Wind Water and Fire LLC may update this policy from time to time; the date at the top shows the latest version.